This certificate is granted to items that supply In particular superior standard of person expertise. We evaluated how effortless it really is to begin working with Samanage And the way perfectly-made its interface and features are to aid the do the job course of action. Soon after some time put in dealing with the program we identified their interface pretty simple to be aware of.
This push release consists of forward-looking statements relating to SolarWinds’ recent expectations. These forward-looking statements consist of, without limitation, references to SolarWinds’ expectations concerning the timing with the closing with the transaction plus the addition of your Samanage products and solutions into your SolarWinds IT Functions Management portfolio, the growth of the ITSM sector and its capacity to cross market the Samanage solutions. These statements will not be guarantees of long run functionality and so are topic to sure challenges, uncertainties and assumptions which can be tough to forecast.
SolarWinds (NYSE:SWI), a number one supplier of impressive and reasonably priced IT management software package, right now declared that it has signed an arrangement to acquire Samanage, a highly reviewed and highly rated IT service desk solution organization based in Cary, NC. Over the past seven yrs, Samanage has crafted a solid, very well-revered solution guided by a consumer-centricity that aligns very well with SolarWinds’ mission and motivation for the engineering Skilled Local community.
Jerzak and his crew did not have an productive procedure in place for comply with up and ensuring that requests, incidents, and difficulties were being fixed inside of a timely manner. “It was surprising that even amid a small workforce like ours we still experienced communication challenges,”
Potentially the most common optimistic remarks about Samanage is its dependable consumer guidance. “We will Get hold of them by way of chat, electronic mail, mobile phone… the options give us many versatility,” talked about one of numerous pleased customers.
We talked to Doron Gordon, founder & CEO of Samanage, click here and questioned him several concerns that we hope expose a tad more about Samanage to be a software and its position in supporting your work.
The IT team at J.File. Brennan located that Samanage offered them having a simplified computer software and hardware monitoring program, and the ability to look into a tool devoid of pulling a file has permitted them to rapidly have an understanding of what condition Each and every asset is in. And, the crew has found more substantial alterations and development given that transferring to the Samanage.
Our industry experts have executed an entire Samanage evaluation detailing its characteristics, person feedback, customer support, together with other crucial features. Applying our SmartScore method we gave Samanage an incredibly enjoyable rating of nine.
SolarWinds was Started by IT specialists fixing sophisticated difficulties in the simplest way, and We've carried that spirit ahead considering the fact that 1999. We acquire delight in relentlessly Hearing our buyers to build a deeper understanding of the worries they deal with.
stated Brian Jerzak, IT director. “We had the knowledge, but none of it had been at our fingertips. It took us a great deal of time and assets to gather it.”
Its capability to streamline guidance workflows, greatly enhance visibility across IT operations, and provide superb shopper aid have gained the software program one among our main awards.
One among Samanage’s price propositions is always that it lends companies better visibility on challenges and incidents; perfectly, we expect The seller need to lengthen the visibility pitch to its asset management.
An intuitive attribute that we noted is usually that in lieu of clicking a ‘Solve’ button to close a ticket–the typical in ticketing apps–you change the ticket status to ‘Resolve’. Additional cumbersome, we know, but it really’s a precaution to ensure the ticket has actually been double checked.
“With in excess of 300 workforce, our tracking technique of spreadsheets, databases, and emails could not preserve us along with our jobs or even larger projects,”